BlueWave Fisheries deals with a diverse range of customer queries and complaints daily. With Deskhero, they were able to automate and streamline their helpdesk services, leading to improved customer satisfaction and operational efficiency.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has allowed the customer support team to focus on more complex issues.
The AI also enhances the search results within the platform, making it easier for the customer support team to find relevant content quickly. This has led to faster resolution times and a better customer experience.
Additionally, the ability to generate knowledge base articles from various file types has been extremely beneficial for BlueWave Fisheries. It has allowed them to create a comprehensive knowledge base that is easily accessible to both their team and their customers.
Overall, the integration of Deskhero and its advanced AI capabilities has revolutionized BlueWave Fisheries' helpdesk services, resulting in higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This automates part of the helpdesk service process, reducing response time and improving customer satisfaction.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It considers the context of the search query and the historical data to provide more relevant and accurate results.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows for a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Processing Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
