OceanBounty Ltd. receives a high volume of customer queries daily, ranging from product inquiries to complaints. By integrating Deskhero, they were able to automate ticket management using AI, significantly reducing response time and increasing customer satisfaction.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the system to generate suggested replies based on historical data and current context, freeing up the customer support team to focus on more complex issues.
Deskhero's AI also enhances the search results within the platform, making it easier for the customer support team to find relevant content quickly. This has resulted in a more efficient resolution process and improved customer experience.
Furthermore, the ability to generate knowledge base articles from various file types has been invaluable for OceanBounty Ltd. It has allowed them to create a comprehensive and easily accessible knowledge base for both their team and their customers.
Overall, the integration of Deskhero and its advanced AI capabilities has transformed OceanBounty Ltd.'s customer support, leading to higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This automates part of the ticket management process, reducing response time and improving customer satisfaction.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It considers the context of the search query and the historical data to provide more relevant and accurate results.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows for a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Processing Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
