Dealing with a multitude of customer queries and complaints daily, SeaHarvest Inc. integrated Deskhero to automate and streamline their customer support. This has led to a significant reduction in response time and an increase in customer satisfaction.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has freed up the customer support team to focus on more complex issues, improving overall efficiency.
The AI also enhances the search results within the platform, enabling the customer support team to find relevant content quickly. This has led to faster resolution times and a better customer experience.
Moreover, the ability to generate knowledge base articles from various file types has proved invaluable for SeaHarvest Inc. It has enabled them to create a comprehensive and easily accessible knowledge base for both their team and their customers.
In conclusion, the integration of Deskhero and its advanced AI capabilities has significantly transformed SeaHarvest Inc.'s customer support, leading to higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This automates part of the customer support process, reducing response time and improving customer satisfaction.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It considers the context of the search query and the historical data to provide more relevant and accurate results.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows for a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Processing Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
