Oceanic Delights receives hundreds of queries daily from clients, suppliers, and partners. The company uses Deskhero's ticket management feature to organize these queries and respond to them efficiently. The AI capabilities of Deskhero further enhance this process by suggesting replies based on the content of the tickets and previous responses.
The company also uses Deskhero's knowledge base feature to create a comprehensive database of information related to their products and services. This database is regularly updated with articles generated from Word, PowerPoint, and PDF files. The advanced AI capabilities of Deskhero use OpenAI embeddings to find relevant content from this database and suggest it as possible solutions to the queries received.
Deskhero's website scraping feature is used by Oceanic Delights to keep track of changes in regulations and policies related to the fish processing industry. The AI capabilities of Deskhero analyze this scraped data and use it to enhance the search results and suggested replies.
Oceanic Delights also uses Deskhero's custom fields and user groups features to categorize their clients, suppliers, and partners. This allows the company to provide personalized responses to queries and improve their customer service.
Finally, the REST API of Deskhero allows Oceanic Delights to integrate their existing systems with the platform, further enhancing their efficiency and productivity.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities analyze the content of the tickets and suggest replies based on previous responses and relevant content from the knowledge base. This significantly reduces the time required to respond to queries and improves the quality of the responses.
How does Deskhero's website scraping feature help Oceanic Delights?
Deskhero's website scraping feature allows Oceanic Delights to keep track of changes in regulations and policies related to the fish processing industry. The AI capabilities of Deskhero analyze this scraped data and use it to enhance the search results and suggested replies.
How does Deskhero's REST API benefit Oceanic Delights?
Deskhero's REST API allows Oceanic Delights to integrate their existing systems with the platform. This enhances their efficiency and productivity by allowing them to manage all their operations from a single platform.
* This article provides an example of how a fictive company in the Processing of Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
