BlueFin Solutions uses Deskhero's structured data lists and custom fields features to organize their client information. This allows the company to provide personalized support to their clients and resolve their queries more efficiently.
The company also uses Deskhero's ticket management feature to handle the large volume of queries they receive daily. The AI capabilities of Deskhero analyze the content of these tickets and suggest replies based on previous responses and relevant content from the knowledge base.
BlueFin Solutions uses Deskhero's knowledge base feature to create a comprehensive database of information related to their products. This database is regularly updated with articles generated from Word, PowerPoint, and PDF files. The advanced AI capabilities of Deskhero use OpenAI embeddings to find relevant content from this database and suggest it as possible solutions to the queries received.
Deskhero's website scraping feature is used by BlueFin Solutions to stay updated on the latest trends and technologies in the fish processing industry. The AI capabilities of Deskhero analyze this scraped data and use it to enhance the search results and suggested replies.
Finally, the REST API of Deskhero allows BlueFin Solutions to integrate their existing systems with the platform, further enhancing their efficiency and productivity.
How does Deskhero's AI capabilities enhance the helpdesk services of BlueFin Solutions?
Deskhero's AI capabilities analyze the content of the queries received by BlueFin Solutions and suggest replies based on previous responses and relevant content from the knowledge base. This significantly reduces the time required to respond to queries and improves the quality of the responses.
How does Deskhero's website scraping feature benefit BlueFin Solutions?
Deskhero's website scraping feature allows BlueFin Solutions to stay updated on the latest trends and technologies in the fish processing industry. The AI capabilities of Deskhero analyze this scraped data and use it to enhance the search results and suggested replies.
How does Deskhero's REST API enhance the efficiency of BlueFin Solutions?
Deskhero's REST API allows BlueFin Solutions to integrate their existing systems with the platform. This enhances their efficiency and productivity by allowing them to manage all their operations from a single platform.
* This article provides an example of how a fictive company in the Processing of Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
