PurpleBerry Winery often receives customer inquiries about their wine production process, quality standards, and product availability. Managing these inquiries was becoming a challenge due to the volume and complexity of the questions.
Implementing Deskhero allowed PurpleBerry Winery to structure their data lists and manage tickets more effectively. The platform's kanban board provided a clear overview of all ongoing customer interactions, enabling the team to prioritize and respond to tickets efficiently.
Deskhero's advanced AI capabilities were instrumental in improving the company's customer support. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI could suggest relevant replies to customer queries. This not only reduced the response time but also ensured consistency in the quality of responses.
The AI also enhanced the search results on the platform. When a customer submitted a query, the AI would search through the company's knowledge base, previous tickets, and uploaded files to find the most relevant information. This made it easier for the support team to provide accurate and comprehensive answers.
Overall, Deskhero's AI capabilities have revolutionized PurpleBerry Winery's customer support, improving efficiency and customer satisfaction.
How has Deskhero improved PurpleBerry Winery's response time?
Deskhero's AI capabilities suggest relevant replies to customer queries by analyzing previous tickets, knowledge base articles, and uploaded files. This reduces the time spent crafting responses and improves response time.
How does Deskhero ensure consistency in responses?
Deskhero's AI uses OpenAI embeddings to generate suggested replies, ensuring that the quality and tone of responses are consistent across all customer interactions.
How does Deskhero's AI enhance search results?
When a query is submitted, Deskhero's AI searches through the company's knowledge base, previous tickets, and uploaded files to find the most relevant information, enhancing the accuracy and comprehensiveness of search results.
* This article provides an example of how a fictive company in the Processing of Grapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
