BarleyBrew Ltd. has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. They use Deskhero's advanced AI capabilities to manage this knowledge base effectively.
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, which is then used to generate suggested replies to customer queries. This has greatly improved the response time and accuracy of their customer support.
Furthermore, BarleyBrew Ltd. uses Deskhero's custom fields and structured data lists to organize their knowledge base. This, combined with the AI-enhanced search functionality, allows support agents to quickly find the information they need.
BarleyBrew Ltd. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to manage tickets and user groups.
With Deskhero, BarleyBrew Ltd. has been able to leverage their knowledge base to provide a superior customer support experience.
How does Deskhero's AI help manage our knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from your knowledge base. This content is then used to generate suggested replies to customer queries, improving response time and accuracy.
Can we organize our knowledge base using Deskhero?
Yes, Deskhero provides custom fields and structured data lists that allow you to organize your knowledge base effectively.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Processing of Hops and Barley for Brewing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
