HopMaster Inc. deals with a large volume of customer queries daily, ranging from order status, product specifications to technical issues. They use Deskhero's advanced AI capabilities to handle these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI's ability to generate suggested replies has significantly reduced the time spent by support agents on each ticket. This has not only improved the response time but also the overall customer satisfaction.
Deskhero's comprehensive search bar, powered by the same AI, allows support agents to quickly find relevant information from the vast database of knowledge base articles and previously resolved tickets. This has further enhanced the efficiency of the support team.
Moreover, HopMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to manage tickets and user groups.
With Deskhero, HopMaster Inc. has been able to provide a superior customer support experience, while also reducing the workload of their support team.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, which reduces the time support agents spend on each ticket.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings to find relevant content from various sources. This makes it easier for support agents to find the information they need.
* This article provides an example of how a fictive company in the Processing of Hops and Barley for Brewing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
