HopsHero Co. receives a large number of customer queries every day, which are managed through tickets. They use Deskhero's advanced AI capabilities to handle these tickets efficiently.
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, which has significantly reduced the time spent by support agents on each ticket.
Moreover, HopsHero Co. uses Deskhero's kanban board to visualize the ticket workflow. This, combined with the AI-enhanced search functionality, allows support agents to quickly find the information they need and manage tickets effectively.
HopsHero Co. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to manage tickets and user groups.
With Deskhero, HopsHero Co. has been able to streamline their ticket management process and provide a superior customer support experience.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, reducing the time spent by support agents on each ticket and improving ticket management.
Can we visualize our ticket workflow using Deskhero?
Yes, Deskhero provides a kanban board that allows you to visualize your ticket workflow.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Processing of Hops and Barley for Brewing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
