KaolinTech uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, enabling the platform to suggest relevant replies to incoming customer inquiries. This significantly reduces the time spent by support agents on researching and crafting responses, leading to faster resolution times and improved customer satisfaction.
With Deskhero's comprehensive search bar, KaolinTech's support agents can quickly find relevant information from the company's vast knowledge base, uploaded files, and scraped website data. The AI-powered search function enhances the accuracy and relevance of search results, further improving efficiency in the support process.
Deskhero's AI capabilities also enable KaolinTech to generate knowledge base articles from various file formats such as Word, PowerPoint, and PDF. This feature allows the company to easily update and expand their knowledge base, ensuring that support agents always have access to the most current and comprehensive information.
The custom fields and structured data lists provided by Deskhero allow KaolinTech to categorize and track customer inquiries effectively. This helps the company to identify common issues and trends, enabling them to proactively address potential problems and improve their kaolin processing solutions.
Lastly, the REST API offered by Deskhero enables KaolinTech to seamlessly integrate the platform with their existing systems. This ensures a smooth workflow and allows the company to leverage the full potential of Deskhero's advanced AI capabilities.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to incoming inquiries. This reduces the time spent by support agents on researching and crafting responses, leading to faster resolution times.
How does Deskhero help in expanding the knowledge base?
Deskhero's AI capabilities enable the generation of knowledge base articles from various file formats such as Word, PowerPoint, and PDF. This allows for easy updates and expansion of the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Processing of kaolin industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
