SugarBloom Ltd. receives a large number of customer queries every day. With Deskhero's AI-powered search bar, the company can now quickly find the most relevant information to answer these queries. This has significantly reduced their response time and improved their service quality.
The company also uses Deskhero's custom fields feature to collect specific information from their customers. The AI then uses this information to provide personalized responses, resulting in higher customer satisfaction.
Deskhero's user groups feature is another tool that SugarBloom Ltd. finds very beneficial. The company can create different user groups based on their roles and responsibilities, and the AI can then direct the tickets to the appropriate group. This ensures that the tickets are handled by the most qualified individuals, improving the efficiency of their customer service operations.
Finally, SugarBloom Ltd. leverages Deskhero's REST API to integrate their customer service operations with other business functions. This allows them to provide a more holistic service to their customers and improves their overall operational efficiency.
In conclusion, the integration of Deskhero's advanced AI capabilities into their customer service operations has enabled SugarBloom Ltd. to provide superior service to their customers while also improving their operational efficiency.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to understand the query and then searches through the tickets, knowledge base articles, and other relevant sources to find the most appropriate information.
How does Deskhero's AI use custom fields to provide personalized responses?
Deskhero's AI uses the information collected through custom fields to understand the specific needs and preferences of the customers. It then uses this information to provide personalized responses.
How does Deskhero's user groups feature improve the efficiency of customer service operations?
Deskhero's user groups feature allows the company to direct the tickets to the most qualified individuals. This not only ensures the quality of the responses but also improves the efficiency of the customer service operations.
* This article provides an example of how a fictive company in the Processing of sugar beet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
