BeetGold Corp. has a complex helpdesk operation due to the technical nature of their products. With Deskhero's kanban board feature, the company can now easily manage and track their tickets. The AI-powered system automatically updates the status of the tickets, ensuring that no ticket is overlooked.
The company also uses Deskhero's custom email domains feature to maintain a professional image in their communications. The AI ensures that all outgoing emails are sent from the company's custom domain, enhancing their brand image.
Deskhero's website scraping feature is another tool that BeetGold Corp. finds very useful. The AI can scrape data from their website and other relevant online sources to keep their knowledge base updated with the latest information. This ensures that their customers always receive the most accurate and up-to-date responses.
Finally, the AI's ability to suggest replies based on previous tickets and knowledge base articles has greatly improved the efficiency of BeetGold's helpdesk services. They can now handle more tickets in less time, without compromising on the quality of their responses.
In summary, the integration of Deskhero's advanced AI capabilities into their helpdesk services has enabled BeetGold Corp. to provide better service to their customers while also improving their operational efficiency.
How does Deskhero's kanban board feature help in managing tickets?
Deskhero's kanban board feature provides a visual representation of the tickets, making it easier to manage and track them. The AI-powered system automatically updates the status of the tickets, ensuring that no ticket is overlooked.
How does Deskhero's custom email domains feature enhance the company's brand image?
Deskhero's custom email domains feature allows the company to send all outgoing emails from their custom domain. This not only looks more professional but also enhances their brand image.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant sources to suggest the most appropriate reply to a ticket. This not only speeds up the response time but also ensures the accuracy of the responses.
* This article provides an example of how a fictive company in the Processing of sugar beet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
