BeetSweet Inc. has a vast customer base, which often leads to a high volume of support tickets. With Deskhero's ticket management feature powered by AI, the company can now automatically categorize and prioritize these tickets based on their urgency and relevance. This has resulted in quicker response times and increased customer satisfaction.
The company also leverages Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. These articles are then used to provide instant solutions to common customer queries, reducing the load on their support team.
Deskhero's website scraping feature is another tool that BeetSweet Inc. finds very useful. The AI can scrape data from their website and other relevant online sources to keep their knowledge base updated with the latest information. This ensures that their customers always receive the most accurate and up-to-date responses.
Finally, the AI's ability to suggest replies based on previous tickets and knowledge base articles has greatly improved the efficiency of BeetSweet's customer support team. They can now handle more tickets in less time, without compromising on the quality of their responses.
Overall, the integration of Deskhero's advanced AI capabilities into their customer support operations has enabled BeetSweet Inc. to provide better service to their customers while also improving their operational efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the tickets. It then categorizes and prioritizes them based on their urgency and relevance.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. It uses OpenAI Embeddings to understand the content and then structures it into a comprehensive article.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant sources to suggest the most appropriate reply to a ticket. This not only speeds up the response time but also ensures the accuracy of the responses.
* This article provides an example of how a fictive company in the Processing of sugar beet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
