VeggieFresh Inc. processes a variety of vegetables for numerous clients. Managing customer queries, complaints, and requests was a challenge due to their large customer base. They implemented Deskhero to improve their helpdesk services.
Deskhero's advanced AI capabilities have transformed VeggieFresh's helpdesk services. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly improved the efficiency of their helpdesk services.
The AI also enhances search results, allowing the helpdesk team to find relevant information more easily. This has reduced the time spent searching for solutions, increasing the team's productivity.
Additionally, the AI's ability to generate knowledge base articles from word, powerpoint, and pdf files has simplified the process of updating their knowledge base. This has resulted in a more comprehensive and current knowledge base, providing better support to customers.
Overall, Deskhero's advanced AI capabilities have enabled VeggieFresh Inc. to provide more efficient and effective helpdesk services.
How has Deskhero improved the efficiency of VeggieFresh's helpdesk services?
Deskhero's AI uses OpenAI embeddings to generate suggested replies, improving the efficiency of their helpdesk services.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from various sources to enhance search results, making it easier for the helpdesk team to find relevant information.
How does Deskhero's AI simplify the process of updating the knowledge base?
The AI can generate knowledge base articles from word, powerpoint, and pdf files, simplifying the process of updating the knowledge base.
* This article provides an example of how a fictive company in the Processing of Vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
