FarmFresh Produce processes a broad range of vegetables for a large number of clients. They faced challenges in managing customer queries, complaints, and requests due to their extensive customer base. They decided to implement Deskhero to enhance their customer support services.
Deskhero's advanced AI capabilities have been key in transforming FarmFresh's customer support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the response time, improving customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant information. This has minimized the time spent searching for solutions, increasing the team's productivity.
Moreover, the AI's ability to generate knowledge base articles from word, powerpoint, and pdf files has made it easier for FarmFresh to update their knowledge base. This has resulted in a more comprehensive and up-to-date knowledge base, providing better support to customers.
Overall, Deskhero's advanced AI capabilities have enabled FarmFresh Produce to provide faster, more efficient customer support.
How has Deskhero improved response time?
Deskhero's AI uses OpenAI embeddings to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from various sources to enhance search results, making it easier for the support team to find relevant information.
How does Deskhero's AI help in updating the knowledge base?
The AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easier to update the knowledge base.
* This article provides an example of how a fictive company in the Processing of Vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
