BogBounty Inc. uses Deskhero's AI to manage their vast knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI uses OpenAI embeddings to find relevant content, making it easier for the support team to find the information they need to resolve customer queries.
The AI also enhances the search bar functionality on the platform. When a customer or a support agent searches for information, the AI scans through the entire knowledge base, previous tickets, and other resources to provide the most relevant results. This has significantly improved the speed and accuracy of resolving customer queries.
BogBounty Inc. also uses Deskhero's AI to generate suggested replies to customer queries. The AI uses OpenAI embeddings from previous tickets and other resources to provide accurate and relevant responses, reducing the workload on the support team.
The company also leverages Deskhero's user groups feature, which is enhanced by the AI. The AI helps in assigning tickets to the most suitable support agent or group based on their expertise and the nature of the query, ensuring efficient resolution of issues.
Finally, BogBounty Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows the AI to access more data and provide more accurate and relevant responses to customer queries.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI embeddings to find relevant content in the knowledge base, making it easier for the support team to find the necessary information.
How does Deskhero's AI enhance the search bar functionality?
When a search is made, the AI scans through the entire knowledge base, previous tickets, and other resources to provide the most relevant results, improving the speed and accuracy of resolving queries.
Can Deskhero's AI assign tickets to the most suitable agent or group?
Yes, Deskhero's AI can assign tickets to the most suitable support agent or group based on their expertise and the nature of the query.
* This article provides an example of how a fictive company in the Processing and packaging of extracted peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
