MossMasters Co. uses Deskhero's AI capabilities to handle customer interactions efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies to customer queries. This not only reduces the response time but also ensures that the responses are accurate and relevant.
The AI also enhances the search results within the platform. When a customer raises a query, the AI quickly scans through the company's extensive knowledge base, previous tickets, and other resources to find the most relevant information. This feature has drastically reduced the time taken to resolve customer queries and improved customer satisfaction.
MossMasters Co. also uses Deskhero's custom email domains feature, which is enhanced by the AI. The AI helps in sorting and categorizing the emails based on their content, making it easier for the support team to manage and respond to them.
Deskhero's AI-powered Kanban board is another tool that MossMasters Co. uses for efficient task management. The AI suggests the most efficient way to move tickets through the pipeline, helping the team stay organized and focused.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to access more data and provide more accurate and relevant responses to customer queries.
How does Deskhero's AI improve customer interactions?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries, reducing the response time and ensuring the responses are accurate and relevant.
How does Deskhero's AI help in managing emails?
Deskhero's AI helps in sorting and categorizing the emails based on their content, making it easier for the support team to manage and respond to them.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, allowing the AI to access more data and provide more accurate responses.
* This article provides an example of how a fictive company in the Processing and packaging of extracted peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
