PeatPack Ltd. uses Deskhero's AI capabilities to manage a large volume of customer queries regarding their peat processing and packaging services. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time spent by support agents on each ticket, improving efficiency and customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a customer raises a query, the AI quickly scans through the company's extensive knowledge base, previous tickets, and other resources to find the most relevant information. This feature has drastically reduced the time taken to resolve customer queries.
PeatPack Ltd. also uses Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. The AI capabilities help in automatically sorting and prioritizing the tickets based on their urgency and relevance, thereby streamlining the workflow.
Deskhero's AI-powered Kanban board is another tool that PeatPack Ltd. uses for efficient task management. The AI suggests the most efficient way to move tickets through the pipeline, helping the team stay organized and focused.
The company also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to access more data and provide more accurate and relevant responses to customer queries.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries, reducing the time spent by support agents on each ticket. It also enhances search results, helping to resolve queries faster.
How does Deskhero's AI help in managing tasks?
Deskhero's AI-powered Kanban board suggests the most efficient way to move tickets through the pipeline, helping in efficient task management.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, allowing the AI to access more data and provide more accurate responses.
* This article provides an example of how a fictive company in the Processing and packaging of extracted peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
