FungiPack has a vast amount of information related to their mushroom products, processing methods, and packaging techniques. However, this information was scattered across various sources, making it difficult for the customer service team to access and use it effectively.
With Deskhero, FungiPack was able to consolidate all this information into a comprehensive knowledge base. The AI capabilities of Deskhero allowed the company to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
The AI-powered search bar made it easy for the customer service team to find relevant information quickly. This not only improved the efficiency of the customer service team but also enhanced the overall customer service experience.
Moreover, the AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer queries. This has significantly reduced the response time and improved the accuracy of the responses.
By leveraging the AI capabilities of Deskhero, FungiPack has been able to enhance its knowledge base and improve its customer service.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped website data. This helps in consolidating all the information into a comprehensive knowledge base.
How has Deskhero improved the customer service at FungiPack?
Deskhero has made information more accessible to the customer service team, improving their efficiency. The AI also suggests replies to customer queries, reducing the response time and improving the accuracy of the responses.
Can Deskhero's AI suggest replies to customer queries?
Yes, Deskhero's AI can suggest replies to customer queries by using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources.
* This article provides an example of how a fictive company in the Processing and Packaging of Mushrooms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
