ClayWorks Corp. deals with a wide range of customer queries every day. With Deskhero's AI-powered ticket management, the company can efficiently handle these queries by categorizing and prioritizing them based on their nature and urgency.
The AI capabilities of Deskhero also allow the company to generate suggested replies by analyzing data from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the response times and improved the accuracy of their solutions.
Deskhero's custom fields feature enables ClayWorks Corp. to capture specific information about each ticket. This data is then used by the AI to provide relevant solutions, thereby enhancing the customer experience.
With the help of Deskhero's REST API, ClayWorks Corp. has integrated the platform with their existing systems. This has automated several processes and improved their operational efficiency.
Overall, Deskhero's advanced AI capabilities have significantly enhanced ClayWorks Corp.'s customer support services. The platform has not only improved their service delivery but also enriched their customer experience.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI helps in handling customer queries by categorizing and prioritizing them based on their nature and urgency. It also generates suggested replies by analyzing data from previous tickets and other resources.
How does Deskhero's custom fields feature enhance the customer experience?
Deskhero's custom fields feature allows you to capture specific information about each ticket. This data is then used by the AI to provide relevant solutions, thereby enhancing the customer experience.
Can Deskhero be integrated with existing systems?
Yes, with the help of Deskhero's REST API, you can integrate the platform with your existing systems. This can automate several processes and improve your operational efficiency.
* This article provides an example of how a fictive company in the Processing and preparation of stone, sand and clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
