SandPro Ltd. receives numerous customer queries daily. With Deskhero's AI-powered comprehensive search bar, the company can quickly find relevant solutions from their extensive knowledge base, uploaded files, and scraped website data.
The AI also generates suggested replies based on the analyzed data, which has significantly reduced the response times. This has led to an increase in customer satisfaction and a decrease in the number of unresolved tickets.
Deskhero's custom email domains feature has allowed SandPro Ltd. to maintain a professional image while communicating with their customers. The AI capabilities ensure that the emails are directed to the right department, improving the workflow.
By utilizing Deskhero's REST API, SandPro Ltd. has integrated the platform with their existing CRM system. This has resulted in a seamless flow of data and improved the overall efficiency of their helpdesk services.
Overall, Deskhero's advanced AI capabilities have revolutionized SandPro Ltd.'s helpdesk services. The platform has not only improved their service quality but also boosted their operational efficiency.
How does Deskhero's AI improve the search functionality?
Deskhero's AI improves the search functionality by quickly finding relevant solutions from the knowledge base, uploaded files, and scraped website data. It also generates suggested replies based on the analyzed data.
How does Deskhero's custom email domains feature work?
Deskhero's custom email domains feature allows you to maintain a professional image while communicating with your customers. The AI capabilities ensure that the emails are directed to the right department, improving the workflow.
Can Deskhero be integrated with a CRM system?
Yes, with the help of Deskhero's REST API, you can integrate the platform with your CRM system. This can result in a seamless flow of data and improve the overall efficiency of your helpdesk services.
* This article provides an example of how a fictive company in the Processing and preparation of stone, sand and clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
