StoneCraft Inc. has a large customer base that frequently requires technical and product-related support. With Deskhero's AI-powered ticket management, the company can prioritize and categorize tickets based on their urgency and nature. This has resulted in a more organized workflow and quicker resolution times.
The custom fields feature allows StoneCraft Inc. to capture specific information about each ticket. This data is then processed by the AI to provide relevant solutions from the knowledge base articles, uploaded files, and scraped website data.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI embeddings from previous tickets and other resources. This has made it easier for the support team to find relevant content and provide accurate solutions.
With the help of Deskhero's REST API, StoneCraft Inc. has integrated their existing systems with the platform. This has enabled them to automate several processes and improve their efficiency.
Overall, Deskhero's advanced AI capabilities have transformed StoneCraft Inc.'s customer support services. The platform has not only improved their response times but also increased their customer satisfaction rates.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in managing tickets by prioritizing and categorizing them based on their urgency and nature. It also suggests relevant solutions by analyzing the data from previous tickets and other resources.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, with the help of Deskhero's REST API, you can integrate the platform with your existing systems. This can help you automate several processes and improve efficiency.
* This article provides an example of how a fictive company in the Processing and preparation of stone, sand and clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
