GreenGrowth Ltd. aims to provide their customers with detailed information about their products and processes. To achieve this, they use Deskhero's AI capabilities to generate knowledge base articles from various sources, including Word documents, PowerPoint presentations, PDF files, and their website.
The AI's website scraping feature extracts useful information from the company's website and integrates it into the knowledge base. This not only enriches the content available to customers but also keeps the knowledge base updated with the latest information.
Moreover, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results within the platform. Customers can find relevant information quickly and accurately, reducing the need for direct support intervention.
Deskhero's AI also suggests replies based on the search results, further improving the efficiency of the support team. By automating responses to common queries, the team can focus on more complex issues, enhancing overall customer service quality.
Overall, Deskhero's advanced AI capabilities have enabled GreenGrowth Ltd. to build a comprehensive, dynamic knowledge base that improves customer self-service and support team efficiency.
How does Deskhero's AI generate content for the knowledge base?
Deskhero's AI generates content from various sources, including Word documents, PowerPoint presentations, PDF files, and the company's website. It uses OpenAI Embeddings to extract relevant information and integrate it into the knowledge base.
How does the AI enhance search results within the platform?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and suggest replies. This improves the accuracy of search results and reduces the need for direct support intervention.
How does Deskhero's AI improve the efficiency of the support team?
By suggesting replies based on search results, the AI automates responses to common queries. This allows the support team to focus on more complex issues, enhancing overall customer service quality.
* This article provides an example of how a fictive company in the Producing fertilizers from extracted peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
