EcoFert Solutions receives a high volume of customer inquiries daily. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's advanced AI capabilities, they can now automate ticket categorization and prioritization, significantly improving response times and the efficiency of the support team.
The AI also enhances the search results within the platform. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI finds relevant content and suggests replies. This feature has not only improved the accuracy of responses but also reduced the workload of the support team.
Furthermore, Deskhero's AI capabilities extend to the generation of knowledge base articles. By using data from previous tickets and other resources, the AI generates comprehensive articles addressing common questions. This has significantly reduced the number of repetitive inquiries and improved customer self-service.
The AI's website scraping feature has also proven invaluable. It extracts useful information from the company's website and integrates it into the knowledge base, providing an additional resource for the support team and customers alike.
Overall, Deskhero's advanced AI capabilities have revolutionized EcoFert Solutions' customer support operations, enhancing efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI automates ticket categorization and prioritization based on the content of the inquiry. This reduces response times and improves the efficiency of the support team.
How does the AI enhance search results within the platform?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and suggest replies. This improves the accuracy of responses and reduces the workload of the support team.
How does Deskhero's AI generate knowledge base articles?
The AI uses data from previous tickets and other resources to generate comprehensive articles addressing common questions. This reduces the number of repetitive inquiries and improves customer self-service.
* This article provides an example of how a fictive company in the Producing fertilizers from extracted peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
