PeatProduce Inc. receives numerous customer inquiries daily, ranging from product-related questions to technical issues. Managing these tickets manually was a daunting task. With Deskhero's advanced AI capabilities, they can now automate ticket categorization and prioritization, significantly reducing response times and improving customer satisfaction.
The AI also enhances the search results within the platform. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI finds relevant content and suggests replies. This feature has not only improved the efficiency of the support team but also increased the accuracy of responses.
Deskhero's AI capabilities extend to the generation of knowledge base articles. PeatProduce Inc. often receives similar queries from different customers. The AI uses data from previous tickets and other resources to generate comprehensive articles addressing common questions, reducing the number of repetitive inquiries.
Furthermore, the AI's website scraping feature has proven invaluable. It extracts useful information from the company's website and integrates it into the knowledge base, providing an additional resource for the support team and customers alike.
Overall, Deskhero's advanced AI capabilities have transformed PeatProduce Inc.'s customer support operations, enhancing efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI automates ticket categorization and prioritization based on the content of the inquiry. This reduces response times and improves the efficiency of the support team.
How does the AI enhance search results within the platform?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and suggest replies, improving the accuracy of responses.
How does Deskhero's AI generate knowledge base articles?
The AI uses data from previous tickets and other resources to generate comprehensive articles addressing common questions. This reduces the number of repetitive inquiries and enhances the support team's efficiency.
* This article provides an example of how a fictive company in the Producing fertilizers from extracted peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
