RoadHome Caravans uses Deskhero's advanced AI capabilities to manage their custom email domains. The AI categorizes the incoming emails based on their content and urgency and assigns them to the appropriate support teams. This has significantly reduced the response time and improved the efficiency of the support team.
The AI also generates suggested replies to the emails using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the responses are accurate and consistent.
RoadHome also uses Deskhero's REST API to integrate their customer support services with other business applications. The AI uses the API to fetch relevant data from these applications and enhance the support services.
For example, when a customer raises a ticket about a product issue, the AI uses the API to fetch the product details from the inventory management system. It then uses this information to generate a suggested reply to the ticket.
Overall, Deskhero's AI capabilities have helped RoadHome Caravans manage their custom email domains effectively and integrate their support services with other business applications.
How does the AI manage the custom email domains?
The AI categorizes the incoming emails based on their content and urgency. It then assigns these emails to the appropriate support teams.
How does the AI generate suggested replies to the emails?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the REST API integration enhance the support services?
The AI uses the REST API to fetch relevant data from other business applications. It uses this data to enhance the support services, for example, by fetching product details from the inventory management system when a customer raises a ticket about a product issue.
* This article provides an example of how a fictive company in the Production and assembly of complete caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
