VanLife Manufacturing deals with a large volume of customer queries, complaints, and feedback daily. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
These AI-generated responses are not only quick but also accurate, reducing the workload on the customer support team and improving customer satisfaction.
VanLife also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes the latest information from their website and other relevant sources and updates the knowledge base automatically. This ensures that the customers always find the most up-to-date information when they search the knowledge base.
Furthermore, VanLife uses Deskhero's kanban board feature to track the progress of each ticket. The AI categorizes the tickets based on their status and displays them on the kanban board, providing a clear overview of the ticket management process.
Overall, Deskhero's AI capabilities have enabled VanLife Manufacturing to manage their tickets more efficiently and keep their knowledge base updated.
How does the AI generate suggested replies to the tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the website scraping feature work?
The AI scrapes the latest information from the company's website and other relevant sources. It then updates the knowledge base with this information automatically.
How does the kanban board feature help in ticket management?
The AI categorizes the tickets based on their status and displays them on the kanban board. This provides a clear overview of the ticket management process and helps track the progress of each ticket.
* This article provides an example of how a fictive company in the Production and assembly of complete caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
