BioImplant Solutions receives numerous customer queries daily regarding their products' usage, maintenance, and troubleshooting. They use Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero help in sorting and prioritizing the tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
The company also leverages Deskhero's knowledge base feature. The AI capabilities help in generating articles from various sources like word documents, powerpoint presentations, pdf files, and even scraped website data. This has significantly reduced the time spent on manual data entry and has improved the quality of the information available to the customers.
Deskhero's AI-powered search bar is another feature that BioImplant Solutions finds highly beneficial. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This has made it easier for the support team to find the necessary information quickly and accurately.
BioImplant Solutions also uses Deskhero's custom fields and user groups features to personalize their customer interactions. The AI capabilities help in identifying the customer's needs and preferences, enabling the support team to provide tailored solutions.
Overall, Deskhero's advanced AI capabilities have significantly improved BioImplant Solutions' customer support operations. It has not only enhanced efficiency but also improved customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI capabilities help in sorting and prioritizing the tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly.
How does the AI-powered search bar work?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This makes it easier to find the necessary information quickly and accurately.
How does Deskhero's AI enhance customer interactions?
The AI capabilities help in identifying the customer's needs and preferences, enabling the support team to provide tailored solutions.
* This article provides an example of how a fictive company in the Production of Biomedical Implants and Injectables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
