TechParts Inc. receives a high volume of customer queries daily regarding product specifications, installation processes, and troubleshooting. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI-powered platform leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. This feature, combined with the platform's AI capabilities, enables the support team to provide personalized and accurate responses to each customer.
TechParts Inc. has a vast knowledge base consisting of product manuals, policies, and presentations. Deskhero's AI capabilities scrape this data and use it to enhance search results and generate relevant content for customer queries. This feature has proven particularly useful in addressing complex technical questions that require detailed explanations.
To further improve their customer support, TechParts Inc. uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration allows the support team to access customer data directly from the CRM, providing a more holistic view of each customer's history and needs.
Overall, Deskhero's advanced AI capabilities have enabled TechParts Inc. to provide faster, more accurate, and personalized customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI-powered platform reduce response time?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to customer queries, significantly reducing the time it takes to respond to each ticket.
How does Deskhero enhance search results?
Deskhero's AI capabilities scrape data from the company's knowledge base and use it to enhance search results. This feature is particularly useful in addressing complex technical questions that require detailed explanations.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, such as CRM platforms. This integration provides a more holistic view of each customer's history and needs.
* This article provides an example of how a fictive company in the Production of computer parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
