CompAccessories Ltd. deals with a diverse range of customer queries, from product inquiries to technical support requests. The company uses Deskhero's AI capabilities to manage these queries efficiently. By leveraging OpenAI Embeddings from previous tickets, the platform generates suggested replies, enabling the helpdesk team to respond to customers quickly and accurately.
Deskhero's custom email domains feature allows CompAccessories Ltd. to maintain a professional image while communicating with customers. The company also uses the platform's user groups feature to assign tickets to specific teams based on the nature of the query, ensuring that each ticket is handled by the most qualified personnel.
The company's extensive knowledge base, including product manuals and policies, is utilized by Deskhero's AI to enhance search results and generate relevant content. This feature has significantly improved the helpdesk team's ability to address complex technical issues.
CompAccessories Ltd. uses Deskhero's REST API to integrate the platform with their existing inventory management system. This integration provides real-time updates on product availability, helping the helpdesk team provide accurate information to customers.
By utilizing Deskhero's advanced AI capabilities, CompAccessories Ltd. has significantly improved their helpdesk efficiency, leading to higher customer satisfaction and increased productivity.
How does Deskhero improve helpdesk efficiency?
Deskhero improves helpdesk efficiency by leveraging AI to generate suggested replies to customer queries, enhancing search results, and integrating with existing systems for real-time updates.
How does Deskhero maintain a professional image while communicating with customers?
Deskhero's custom email domains feature allows companies to communicate with customers using a professional and branded email address.
Can Deskhero integrate with inventory management systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, including inventory management systems. This integration provides real-time updates on product availability.
* This article provides an example of how a fictive company in the Production of computer parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
