NanoTech Components receives numerous customer inquiries regarding their innovative products. The company uses Deskhero's AI-powered ticket management system to handle these queries efficiently. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform generates suggested replies, significantly improving response times.
The company uses Deskhero's kanban board to visualize the status of each ticket, allowing them to track progress and identify bottlenecks. Combined with the platform's AI capabilities, this feature helps the support team prioritize tickets and provide timely responses.
NanoTech Components has an extensive knowledge base consisting of research papers, product manuals, and technical presentations. Deskhero's AI capabilities scrape this data to enhance search results and generate relevant content for customer queries. This feature has been instrumental in addressing technical questions about their advanced products.
Using Deskhero's REST API, NanoTech Components integrates the platform with their existing CRM system. This integration allows the support team to access customer data directly from the CRM, providing a comprehensive understanding of each customer's history and needs.
Overall, Deskhero's advanced AI capabilities have helped NanoTech Components optimize their customer support services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time it takes to respond to each ticket.
How does Deskhero's kanban board help in ticket management?
Deskhero's kanban board provides a visual representation of the status of each ticket, allowing companies to track progress and identify bottlenecks. This feature, combined with the platform's AI capabilities, helps prioritize tickets and provide timely responses.
Can Deskhero be integrated with CRM systems?
Yes, Deskhero's REST API allows it to be integrated with CRM systems. This integration provides a comprehensive understanding of each customer's history and needs.
* This article provides an example of how a fictive company in the Production of computer parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
