MaltTech Industries has a diverse clientele with varying needs and queries. Managing these queries was becoming increasingly challenging due to the sheer volume and complexity. Implementing Deskhero has helped MaltTech streamline their customer service operations and manage tickets more effectively.
Deskhero's advanced AI capabilities have been a game-changer for MaltTech. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries. This has not only improved the speed of responses but also their accuracy.
The AI also enhances search results, making it easier for the customer service team to find relevant information quickly. This is particularly beneficial when dealing with technical queries that require detailed product knowledge.
Deskhero's custom fields and structured data lists have enabled MaltTech to categorize and prioritize tickets based on their urgency and complexity. This has resulted in a more organized workflow and faster resolution times.
In conclusion, Deskhero's AI capabilities have significantly enhanced MaltTech's customer service operations. The platform's robust features and AI tools have made it an indispensable part of MaltTech's customer service strategy.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to customer queries. This ensures that the responses are based on accurate and relevant information, thus improving their accuracy.
How does Deskhero help in managing tickets effectively?
Deskhero's features like custom fields, structured data lists, and a kanban board help in categorizing and prioritizing tickets. This helps in managing tickets effectively and ensures faster resolution times.
How does Deskhero enhance the customer service experience?
Deskhero enhances the customer service experience by improving the speed and accuracy of responses, making it easier to find relevant information, and organizing the workflow more effectively.
* This article provides an example of how a fictive company in the Production Dextrins and Maltodextrins Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
