DexPro Manufacturing has a large customer base that often requires technical support and information about their products. They were struggling with managing the high volume of support tickets and providing timely responses. With Deskhero, they were able to organize and manage tickets more efficiently using the kanban board feature.
The advanced AI capabilities of Deskhero have been instrumental in improving DexPro's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero provides suggested replies to customer queries. This has significantly reduced the time taken to respond to tickets and improved the accuracy of responses.
Deskhero's AI also enhances search results, making it easier for DexPro's support team to find relevant information quickly. This feature is particularly useful when dealing with complex technical queries that require in-depth product knowledge.
Furthermore, Deskhero's custom fields and structured data lists have allowed DexPro to categorize and prioritize tickets effectively. This has resulted in a more organized workflow and faster resolution times.
Overall, Deskhero's AI capabilities have transformed DexPro's customer support, making it more efficient and effective. The platform's user-friendly features and powerful AI tools have made it an invaluable asset for DexPro.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This reduces the time taken to draft responses, thus improving response times.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It pulls relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data, making it easier to find the required information quickly.
How does Deskhero help in organizing workflow?
Deskhero's features like custom fields, structured data lists, and a kanban board help in categorizing and prioritizing tickets, resulting in a more organized workflow.
* This article provides an example of how a fictive company in the Production Dextrins and Maltodextrins Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
