FertileGround deals with a wide range of customers, from individual farmers to large agricultural corporations. They receive a high volume of inquiries regarding product usage, safety precautions, and distribution details. With Deskhero's ticket management system, these inquiries are effectively organized and tracked. The platform's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The AI also enhances the search functionality on FertileGround's helpdesk portal. When customers search for information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This has improved the self-service capabilities of the portal, allowing customers to find answers to their questions quickly and accurately.
Deskhero's AI capabilities also assist in maintaining the knowledge base. The AI can generate new articles from Word, PowerPoint, and PDF files uploaded by the FertileGround team. This has streamlined the process of updating the knowledge base, ensuring that the most current and accurate information is always available to customers.
FertileGround also utilizes the REST API provided by Deskhero to integrate the platform with their existing systems. This integration has simplified the workflow for the helpdesk team, allowing them to access all necessary information from a single platform.
Overall, the advanced AI capabilities of Deskhero have revolutionized FertileGround's helpdesk services, enhancing efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to inquiries. This significantly reduces response times and ensures the consistency and accuracy of the information provided.
How does Deskhero's AI enhance the search functionality?
When a search is made, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that the most accurate and relevant information is presented in the search results.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate new knowledge base articles from Word, PowerPoint, and PDF files uploaded by the team. This automates the process of updating the knowledge base, making it more efficient and less prone to human error.
* This article provides an example of how a fictive company in the Production and Distribution of Chemical and Fertilizer Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
