GasGen Solutions serves a wide range of industries, including healthcare, manufacturing, and research. The company was facing challenges in managing customer support requests and maintaining an up-to-date knowledge base. They turned to Deskhero for a solution.
Deskhero's structured data lists, custom fields, and user groups have helped GasGen Solutions organize their customer data more effectively. The platform's ticket management system has streamlined the process of handling customer requests and complaints.
The AI capabilities of Deskhero have been instrumental in improving the efficiency of GasGen's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only reduced the time taken to respond to customer queries but also improved the accuracy of the responses.
Deskhero's AI also enhances search results, making it easier for the helpdesk team to find relevant information quickly. The platform's website scraping feature has allowed GasGen to keep their knowledge base updated with the latest industry news and information.
By leveraging Deskhero's AI capabilities, GasGen Solutions has been able to enhance their helpdesk services, improve customer satisfaction, and stay ahead in the competitive gas production and distribution industry.
How has Deskhero improved the efficiency of GasGen's helpdesk services?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to respond to customer queries and improves the accuracy of the responses, thereby enhancing the efficiency of the helpdesk services.
How does Deskhero help in maintaining an up-to-date knowledge base?
Deskhero's website scraping feature allows GasGen to automatically update their knowledge base with the latest industry news and information. The AI also enhances search results, making it easier to find relevant information in the knowledge base.
How does Deskhero assist in managing customer data?
Deskhero provides features like structured data lists, custom fields, and user groups, which help in organizing and managing customer data effectively.
* This article provides an example of how a fictive company in the Production and Distribution of Oxygen and Nitrogen Gases industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
