FreshFace Cosmetics uses Deskhero's AI capabilities to manage their customer support tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the workload on the customer support team and improving response times.
The company also uses Deskhero's AI-powered search bar to quickly find relevant information. This feature has been crucial in handling customer queries that require detailed product knowledge or specific company policy information.
Deskhero's AI capabilities are also used to maintain and update the company's knowledge base. The AI can generate articles from word, powerpoint, pdf files, ensuring the knowledge base is always up-to-date with the latest product information and company policies.
Furthermore, FreshFace Cosmetics uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and improved overall efficiency.
Overall, Deskhero's advanced AI capabilities have helped FreshFace Cosmetics enhance their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the workload on the customer support team and improving response times.
How does the AI-powered search bar work?
The search bar uses AI to quickly find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can the knowledge base be updated using AI?
Yes, Deskhero's AI can generate articles from word, powerpoint, pdf files, ensuring the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Production of facial cleansers, toners and moisturizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
