PureGlow Ltd. uses Deskhero's AI capabilities to effectively manage and respond to customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times and enhancing the customer experience.
The company also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. This feature is instrumental in handling complex customer queries that require a deep understanding of product details and company policies.
Deskhero's AI capabilities are also used to maintain and update the company's knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for the customer support team to keep the knowledge base updated with the most recent information.
Moreover, PureGlow Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This integration has allowed the company to streamline their operations and improve efficiency.
Overall, Deskhero's advanced AI capabilities have enabled PureGlow Ltd. to enhance their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and generate appropriate responses.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Production of facial cleansers, toners and moisturizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
