GlowSkin Inc. uses Deskhero's AI capabilities to manage and respond to customer inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduces the response time and improves the overall customer experience.
The company also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. This feature has been instrumental in handling complex customer queries that require in-depth product knowledge and understanding of company policies.
Deskhero's AI capabilities have also been used to enhance the company's knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for the customer support team to update the knowledge base regularly and ensure it contains the most up-to-date information.
Moreover, GlowSkin Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to streamline their operations and improve efficiency.
Overall, Deskhero's advanced AI capabilities have enabled GlowSkin Inc. to enhance their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and generate appropriate responses.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Production of facial cleansers, toners and moisturizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
