CiderCraft uses Deskhero's AI capabilities to manage customer queries effectively. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the consistency and accuracy of the responses.
The company uses the custom fields feature to categorize tickets based on the type of query, product, or issue. This helps in prioritizing and assigning tickets to the right team or individual, improving the overall resolution time.
CiderCraft also utilizes the knowledge base feature of Deskhero. The AI system auto-generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has resulted in a comprehensive and always up-to-date knowledge base, which is a valuable resource for both the support team and the customers.
Deskhero's REST API has been integrated with CiderCraft's existing systems, allowing seamless data exchange and ensuring that the customer support team always has the most recent and relevant information at their fingertips.
Lastly, the comprehensive search bar powered by AI has made it easier for the support team to find relevant content quickly, thereby reducing the time spent on each ticket.
How does Deskhero's AI system improve the response time?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time spent on crafting responses and ensures quick replies.
How does the knowledge base stay up-to-date?
Deskhero's AI system auto-generates articles from uploaded files and scrapes data from the company's website. This ensures that the knowledge base is always updated with the most recent and relevant information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate with existing systems. This allows for seamless data exchange and ensures that the support team always has the most recent and relevant information.
* This article provides an example of how a fictive company in the Production of flavored malt beverages, wine coolers, and hard ciders industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
