Fructose Factory Corp. receives a multitude of customer inquiries daily. Before implementing Deskhero, managing these inquiries was a challenging task. However, with Deskhero's ticket management system and kanban board, they have been able to efficiently track, prioritize, and resolve customer queries.
Deskhero's advanced AI capabilities have played a key role in improving the speed and accuracy of Fructose Factory Corp.'s customer responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies to customer inquiries.
The AI also enhances search results, enabling the customer support team to find relevant information quickly. This has drastically reduced the time spent on searching for information and has improved the efficiency of the customer support team.
Fructose Factory Corp. has also taken advantage of Deskhero's custom fields feature. They have created custom fields for specific product details, which has helped them categorize and resolve product-related queries faster.
In summary, Deskhero's AI capabilities have significantly improved the efficiency of Fructose Factory Corp.'s customer support operations, resulting in improved customer satisfaction and a more productive support team.
How has Deskhero improved the efficiency of Fructose Factory Corp.'s customer support operations?
Deskhero's advanced AI capabilities have improved the speed and accuracy of customer responses by generating suggested replies. The AI also enhances search results, reducing the time spent on searching for information. Additionally, the custom fields feature has helped in categorizing and resolving queries faster.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Fructose Factory Corp. customize Deskhero to suit their specific needs?
Yes, Deskhero offers features like custom fields and custom email domains, allowing Fructose Factory Corp. to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Production of High Fructose Syrup Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
