SweetFlow Inc. receives numerous inquiries daily from clients regarding product specifications, delivery schedules, and technical issues. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management feature and kanban board have made it easier for the support team to track, prioritize, and resolve customer queries.
With Deskhero's advanced AI capabilities, SweetFlow Inc. has been able to automate the process of generating suggested replies to customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has reduced the time spent on searching for information and increased the time available for resolving customer issues.
The custom fields feature allows SweetFlow Inc. to tailor the platform to their specific needs, further enhancing efficiency. For instance, they can create custom fields for specific product details, which helps in categorizing and resolving product-related queries faster.
Overall, Deskhero's AI capabilities have transformed SweetFlow Inc.'s customer support operations, resulting in happier customers and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results. It identifies relevant content based on the search query, making it easier for the support team to find the information they need quickly.
Can SweetFlow Inc. customize Deskhero to suit their specific needs?
Yes, Deskhero offers features like custom fields and custom email domains, allowing SweetFlow Inc. to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Production of High Fructose Syrup Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
