GoldCraft Co. has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. Managing this extensive knowledge base was a challenge until they started using Deskhero.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from the knowledge base articles and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries, improving the efficiency of the support team.
The AI-enhanced comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, significantly reducing the time spent on searching for information.
With Deskhero's user groups feature, GoldCraft Co. can assign specific knowledge base articles to specific user groups. This ensures that the right information is available to the right people at the right time.
GoldCraft Co. also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their customer support efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base articles and other resources. This content is then used to generate suggested replies for customer queries, improving the efficiency of the support team.
What is the user groups feature?
The user groups feature allows you to assign specific knowledge base articles to specific user groups, ensuring that the right information is available to the right people at the right time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Production of Industrial Components with Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
