PlatinumParts Ltd. receives numerous customer queries and complaints daily. Managing these tickets was a challenge until they started using Deskhero.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, speeding up the response time and improving the accuracy of the information provided.
The kanban board feature allows PlatinumParts Ltd. to visualize the ticket workflow, making it easier to track the progress of each ticket. The custom fields feature helps in categorizing tickets based on various parameters, assisting in prioritizing and assigning tickets to the right team members.
The AI-enhanced comprehensive search bar helps the support team quickly find relevant information from the knowledge base and previous tickets, reducing the time spent on searching for information.
By using Deskhero's REST API, PlatinumParts Ltd. has been able to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their customer support efficiency.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, speeding up the response time and improving the accuracy of the information provided.
What is the kanban board feature?
The kanban board feature allows you to visualize the ticket workflow, making it easier to track the progress of each ticket.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Production of Industrial Components with Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
