PreciseMetals Inc. receives a high volume of customer queries daily, ranging from product specifications to order status. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
Deskhero's comprehensive search bar enhanced by AI helps the support team quickly find relevant information from the vast database of knowledge base articles and previous tickets. This feature has significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
The custom fields feature allows PreciseMetals Inc. to categorize tickets based on product type, issue type, etc. This structured data list helps in prioritizing and assigning tickets to the right team members, improving the overall efficiency of the support process.
By using Deskhero's REST API, PreciseMetals Inc. has been able to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their customer support efficiency.
How does Deskhero's AI help in improving response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, speeding up the response time.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the vast database of knowledge base articles and previous tickets, reducing the time spent on searching for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Production of Industrial Components with Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
