PulpMaster receives a high volume of customer inquiries daily. With Deskhero's ticket management system, they can effectively categorize and handle these inquiries. The platform's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to respond to customers.
The AI also improves the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allows PulpMaster's support team to quickly find and provide accurate information to customers, improving their satisfaction.
PulpMaster also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. This feature helps them build a comprehensive knowledge base that customers can access for self-service, reducing the workload on their support team.
By utilizing Deskhero's custom fields and user groups features, PulpMaster can personalize their customer support. They can tailor their responses based on the customer's profile and previous interactions, enhancing customer satisfaction.
In summary, Deskhero's AI capabilities have helped PulpMaster improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve response times at PulpMaster?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This reduces the time spent searching for information and formulating responses, thereby improving response times.
How does Deskhero's AI enhance search results at PulpMaster?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier to find and provide accurate information to customers, thereby enhancing their satisfaction.
How does Deskhero's AI help in creating a knowledge base at PulpMaster?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easy to create a comprehensive knowledge base that customers can access for self-service, thereby reducing the workload on the support team.
* This article provides an example of how a fictive company in the Production of bleached kraft wood pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
