PulpPro receives numerous customer inquiries daily, ranging from product specifications to troubleshooting. Using Deskhero's ticket management feature, they can effectively categorize and address these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response time.
The AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enables PulpPro's support team to quickly find and provide accurate information to customers.
Deskhero's AI capabilities extend to generating knowledge base articles from word, powerpoint, pdf files. PulpPro uses this feature to create an extensive knowledge base that customers can access for self-service, reducing the load on their support team.
PulpPro also uses Deskhero's custom fields and user groups features to personalize their customer support. They can tailor their responses based on the customer's profile and previous interactions, enhancing customer satisfaction.
Overall, Deskhero's AI capabilities have enabled PulpPro to streamline their customer support, improve response times, and enhance customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This reduces the time spent searching for information and formulating responses.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier to find and provide accurate information to customers.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easy to create an extensive knowledge base that customers can access for self-service.
* This article provides an example of how a fictive company in the Production of bleached kraft wood pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
