Durum Delights has a diverse customer base with varying needs and queries. The company uses Deskhero's user groups feature to categorize their customers and provide personalized support. The AI capabilities help in understanding the needs of each group and suggesting relevant replies.
The company also uses Deskhero's AI to scrape their website for the latest product information and updates. This data is then used to update the knowledge base and provide accurate and up-to-date responses to customer queries.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This allows the customer service team to find relevant information quickly and efficiently.
Durum Delights also uses Deskhero's custom email domains feature to maintain a professional image while communicating with their customers. The AI capabilities ensure that the responses are not only accurate but also appropriately formatted and professional.
Overall, Deskhero's AI capabilities have helped Durum Delights enhance their customer service, leading to increased customer loyalty and satisfaction.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses the data from user groups and previous tickets to understand the needs of each customer group. It then suggests replies that are relevant to each group, providing personalized support.
How does Deskhero's AI use website scraping?
Deskhero's AI scrapes the company's website for the latest product information and updates. This data is then used to update the knowledge base and provide accurate responses to customer queries.
How does Deskhero's AI ensure professional communication?
Deskhero's AI uses the data from the custom email domains and previous tickets to ensure that the responses are not only accurate but also appropriately formatted and professional.
* This article provides an example of how a fictive company in the Production of Durum Flour industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
