Pure Flour Producers receives a large number of helpdesk requests daily. The company uses Deskhero's tickets management feature to handle these requests efficiently. The AI capabilities help in sorting and prioritizing these requests, ensuring that the most urgent ones are handled first.
The company also uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files, and other uploaded documents. This helps in creating a comprehensive knowledge base that aids in resolving helpdesk requests faster.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the helpdesk team to find relevant content quickly, thereby reducing the resolution time.
Pure Flour Producers also uses Deskhero's REST API to integrate the platform with their existing systems. The AI capabilities ensure that the data from these systems is used effectively to provide accurate helpdesk support.
Overall, Deskhero's AI capabilities have helped Pure Flour Producers improve their helpdesk services, leading to increased operational efficiency and employee satisfaction.
How does Deskhero's AI sort and prioritize helpdesk requests?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to understand the urgency and complexity of new helpdesk requests. It then sorts and prioritizes them accordingly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, and other uploaded documents. It uses OpenAI Embeddings to understand the content of these documents and create relevant articles.
How does Deskhero's AI use the data from the REST API?
Deskhero's AI uses the data from the REST API to understand the information from the company's existing systems. It then uses this information to provide accurate helpdesk support.
* This article provides an example of how a fictive company in the Production of Durum Flour industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
