SpectraGlass Manufacturing deals with a wide range of customer inquiries every day. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly and improving overall response times.
The company also leverages Deskhero's AI capabilities to generate a comprehensive knowledge base. By using AI to create articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data, SpectraGlass can provide customers with a wealth of information at their fingertips, reducing the need for direct contact with the support team.
Deskhero's AI also enhances the search bar functionality. By using OpenAI Embeddings from previous tickets and knowledge base articles, the platform can provide more relevant search results to customers. This feature significantly improves the customer's self-service experience.
Additionally, the AI capabilities of Deskhero enable the generation of suggested replies. By analyzing the context of customer inquiries, the AI can propose accurate and helpful responses, reducing the workload of the support team and increasing customer satisfaction.
Finally, SpectraGlass uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition and enhancing overall operational efficiency.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This allows companies to create a comprehensive and easily accessible knowledge base.
How does Deskhero's AI enhance the search bar functionality?
By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI can provide more relevant search results to customers, improving their self-service experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the context of customer inquiries and uses this information to propose accurate and helpful responses. This reduces the workload of the support team and increases customer satisfaction.
* This article provides an example of how a fictive company in the Production of float glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
