AromaRich Coffees receives a large number of customer inquiries daily, ranging from questions about their coffee blends to complaints or issues with orders. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help them to sort and prioritize tickets based on urgency and relevance, ensuring that critical issues are addressed promptly.
With Deskhero's AI-powered knowledge base, AromaRich Coffees can automatically generate articles from previously resolved tickets, uploaded files like policies/manuals/presentations, and scraped website data. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's AI also enhances the search functionality of the platform. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This significantly reduces the time spent on searching for information and increases the efficiency of the customer service team.
Additionally, Deskhero's AI suggests replies to customer inquiries based on past responses and knowledge base articles. This feature allows customer service representatives to respond to inquiries more quickly and accurately, improving customer satisfaction.
By leveraging Deskhero's AI capabilities, AromaRich Coffees has been able to improve the efficiency and effectiveness of their customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content and urgency of each ticket. It then sorts and prioritizes them accordingly, ensuring that critical issues are addressed first.
How does the AI-enhanced search work?
When a search is performed, Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This makes the search more accurate and efficient.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses past responses and knowledge base articles to suggest replies to customer inquiries. This helps customer service representatives to respond more quickly and accurately.
* This article provides an example of how a fictive company in the Production of Ground Coffees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
